Policies, Shipping & Returns

Part of VividVibez.com’s commitment to bring you an outstanding shopping experience, is balancing the health and safety of our team while also providing reliable support to our valued customers.

Which scenarios and items are eligible for returns/refunds?

As with the nature of the wide variety of intimate items sold on this website, all sales are final and are not eligible for returns/refunds/exchanges but in the rare case in which the item was broken beyond use during transit by a shipping carrier, our customer service representatives will work with you to resolve the situation by replacing the original item following receipt of the damaged item still in its original packaging item at our office. All returns must follow the process detailed below. Any and all items sent back to our return address without going through the required review process will be discarded with no replacement provided.

Toys which come into contact with the body (vibrators, dildos, butt plugs, for example) are non-returnable items due to the inherent health issues involved. If your toy/accessory arrives damaged due to shipping handling, please use our convenient online contact form to submit an inquiry. Photos of the damage will be requested and are required for a return, after which replacements are processed to the original order’s delivery address following successful receipt of the damaged (yet still in original manufacturer’s packaging) item(s).

As with intimate toys/accessories, personal sexual lubricants are not eligible for return as these are intended for bodily use, however please do reach out in the rare instance your bottle incurred an issue during transit.

Customers are encouraged to be familiar with their personal clothing sizing for purchase of lingerie and exotic dancer outfits as these are also items which come into contact with the body and cannot be returned or exchanged.

If you wish to cancel an order you have placed, please contact us with 24 hours of original purchase and we will gladly assist you.

On some unique occasions, the color you perceive on your mobile device or computer screen may appear slightly different than in person due to your brightness settings or personal vision. We provide accurate, high-resolution or all products to display our offerings as true as possible online, however we are not responsible for differences in tone/texture between ordering online and holding it in person. To help ensure you receive what you desire, carefully review our product listings and view the provided images.

How to return an item damaged in transit

Upon receiving an item which you believe to have been damaged by the shipping logistics carrier during transit, contact us via our online form with details. When you submit an inquiry, include an exact description of the order and item purchased. If we approved your return, we will provide you with a shipping label that can and must be used with the original box (for weight accuracy purposes). Mail everything (including the Return Merchandise Authorization aka RMA sheet sent to your email) to the exact address we provide on the return instructions email sent to the inbox from which the original order was placed.

Transit for approved returns which we have provided a shipping label for must be begin within 7 days of our providing it. When arriving at the shipping logistics office for drop-off, request they scan your package barcode. The tracking number on the label will be used by us to verify your drop-off of the parcel to a local mail carrier in your area. If tracking history reflects a return package was not shipped within this time window, the return is closed on the 8th day and we will charge your original payment method to recoup the cost of the unused return shipping label.

Once your returned order has been received by our team, we will perform an inspection to verify item type, RMA sheet, condition, and other factors. If we find evidence that your order was tampered with, replaced/swapped, not damaged as claimed, or used in any way, we reserve the right to refuse an exchange/replacement and close the return.

If following inspection we authorize the return’s final phase at our HQ, our customer service team will ship out an exact replacement if in stock. In the rare case we are out of stock, we will contact you regarding an equal or better replacement. Due to the nature of personal intimacy items, we do not provide refunds for unwanted items.

We ask that you allow at most one week from your return arriving at our headquarters for the processing of a return. In most situations we are able to process returns of damaged inventory within a couple business days following carrier drop-off. If you have any questions regarding an active return, please reach out at any time.

Shipping

Due to logistic companies experiencing varied transit times due to weather and staff shortages, please understand we pack and ship out your order as quickly as possible from our office to swiftly begin the process of getting your exciting new purchase into your hands. While we cannot offer partial refunds due to any shipping delays beyond our control, we are doing all that we can from our end by getting orders into the carrier’s possession within 2 business days following purchase. We truly appreciate your business and understanding!

As we utilize UPS for many packages, we are currently unable to ship to PO Boxes. If your order is placed with a PO Box as the destination address, you will receive an email from us requesting a different address or we can process a cancelation for you.

Shipping costs are based on the size and weight of each item, as to provide you with the most affordable rates possible that ensure your package arrives in a safe and timely manner.

When shopping VividVibez.com you can see what your shipping cost will be by checking the shopping cart prior to or during checkout.

As with any online shopping, it is imperative that your address be careful reviewed and confirmed on your end before placing the final order purchase. We are not responsible not liable for any orders sent to an incorrect address and cannot change a package’s destination once it is mailed. Examples of our inability to assist further would be an old address being used, street number missing digits, improper zip code, if you do not claim the parcel in time from a reception facility, etc.

Items which arrived back at our location due to bad addresses are returned into our inventory and a 10% restocking fee (minimum $10) will be charged to the original payment method. The remaining amount will be returned to your original payment method. If you still desire to have the originally purchased item, please place a new order through our site.

As of 2022, we do not ship internationally and currently only service the United States.

Vivid Vibez is not responsible for stolen or lost packages. Once a package leaves our hands and is placed into the mail system with one of the three major providers (UPS, USPS, FedEx), customers must be the ones to follow up with the logistics company in question if there are any delivery issues, not because we don’t wish to assist, but in most cases they will require information only you can provide. Your tracking information is sent to your email inbox as soon as we package up and sent out our item(s). Track the progress of your order from us to your doorstep, copy and paste this tracking number into the shipping provider’s website.

If your package does not arrive, please contact your carrier in question to file a proper claim. Please do note that if tracking proves a verified delivery, you will not be able to file a claim.